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SmileDirect Club Is Closing, What Should I Do?

December 15th, 2023 | 4 min read

By NYC Smile Design

The recent news of SmileDirect Club closing has left many users concerned and uncertain about their ongoing orthodontic treatment. If you’re one of the individuals impacted by this closure, it’s important to understand what steps you can take to ensure that your orthodontic care continues seamlessly. 

At NYC Smile Design, we have experience in transitioning patients from various orthodontic services to our personalized care, ensuring a smooth and effective continuation of treatment. 

This blog aims to guide you through this transitional phase and provide practical advice on how to proceed, drawing from our extensive experience in handling similar situations and offering comprehensive orthodontic solutions.

SmileDirect Club Kit

Understanding the Impact of Closure

The sudden closure of SmileDirect Club can significantly impact its current users, particularly those who are in the midst of their orthodontic treatment. Here’s a more detailed look at the potential implications of this closure and how it might affect your ongoing care:

Discontinuation of Current Treatment

 For those who were actively undergoing treatment with SmileDirect Club, the closure can lead to an abrupt halt in your progress. This interruption can be particularly concerning if you are at a critical stage of your treatment. Without the scheduled follow-up and necessary adjustments, there’s a risk that your teeth may not progress to the desired alignment, or worse, could relapse to their previous state. This disruption can prolong the treatment duration and may even require starting over with a new orthodontic plan.

Lack of Professional Guidance

Orthodontic treatment is a complex process that requires regular monitoring and expert intervention. One of the significant challenges following the closure of SmileDirect Club is the lack of direct professional guidance. This guidance is crucial for ensuring that the treatment is on the right track and for addressing any issues that arise during the process. Without this expert oversight, you might find yourself uncertain about how to proceed with the treatment, how to manage any discomfort, or how to handle any complications that may occur.

Records and Documentation

Another crucial aspect affected by the closure is the accessibility of your dental records and treatment documentation. These records are important for several reasons. Firstly, they provide a detailed history of your orthodontic treatment, including the specific alignments made, the duration of each phase, and any particular challenges or adjustments that were required. Secondly, these records are essential for any future orthodontic care you may seek, as they will provide your new orthodontist with a comprehensive understanding of your treatment history. Securing these documents may become more challenging due to the closure, but it is a vital step to ensure continuity and effectiveness in your ongoing orthodontic care.

What is happening now that SmileDirect Club is Closed

Exploring Alternative Orthodontic Care Options

In light of SmileDirect Club’s closure, exploring alternative options for your orthodontic care is crucial to maintaining the progress you’ve made and ensuring the health and alignment of your teeth. Here’s a more detailed look at what steps you should consider:

Consult a Licensed Dentist

The first and most critical action is to schedule a consultation with a licensed dentist. This professional will have the expertise to thoroughly assess the current state of your treatment. They will examine your teeth, review any available records, and determine how much progress has been made. Based on this assessment, they can provide a clear and informed recommendation on the best way to proceed. This could involve continuing with a similar aligner-based treatment or considering alternative orthodontic methods. The goal is to ensure that your treatment path aligns with your dental needs and orthodontic goals.

Evaluating Treatment Needs

Once you’ve consulted with a new orthodontist and provided them with your records, they will evaluate your current treatment needs. This evaluation is crucial, as it determines the course of your future orthodontic care. Depending on how far you’ve progressed with SmileDirect Club, your new dentist might suggest continuing with a similar clear aligner approach. However, in some cases, especially if there were issues with the previous treatment or if significant progress is yet to be made, they might recommend switching to a different treatment modality. It’s important to be prepared that in certain scenarios, you might need to restart the alignment process, which, although it might seem like a setback, ensures that you receive a treatment tailored to your current orthodontic needs.

Dealing with Financial and Contractual Aspects

Navigating the financial and contractual aspects in the wake of SmileDirect Club’s closure is a crucial step to ensure you are not left at a financial disadvantage. Here’s a deeper look into how you can handle these concerns:

Reviewing Your Contract

Start by thoroughly reviewing the contract or agreement you had with SmileDirect Club. It’s important to understand the specific terms, especially those related to refunds, cancellations, or compensation for treatments that were not completed. Look for any clauses that might cover the discontinuation of services, and understand your rights and entitlements in such scenarios. If the contract terms are not clear, you might consider seeking legal advice to clarify what compensation, if any, you can expect for the incomplete portion of your treatment. This step is vital in ensuring you are not financially burdened due to the closure.

Insurance and Payment Plans

Discuss with your insurance provider about coverage for continuing treatment elsewhere. Also, explore payment plan options with your new orthodontist. Understanding your insurance policy’s flexibility in such situations can help ease the transition to a new orthodontist without incurring additional out-of-pocket expenses.

When you consult with a new dentist, also explore the payment plans they offer. Many orthodontic offices have flexible payment options to make treatments more affordable. Discussing these options upfront can help you manage the financial aspect of continuing your treatment, making it less stressful and more manageable within your budget.

Looking for a new dentist online

The Role of Regular Dental Checkups

Regular dental checkups are crucial, especially when transitioning between orthodontic care providers. These checkups help in monitoring your oral health and ensuring that your treatment is progressing as expected.

Conclusion: Finding a Reliable Orthodontic Solution

The closure of SmileDirect Club may be unsettling, but it also opens the door to personalized and professional orthodontic care. If you’re looking for a reliable and experienced team to continue your orthodontic journey, consider scheduling a consultation with NYC Smile Design. Our experts can provide you with personalized care and tailored solutions that align with your orthodontic needs. We understand the intricacies of orthodontic treatments and are committed to ensuring that your path to a perfect smile is smooth and uninterrupted. Contact us to schedule your consultation and take the next step towards a healthier, more beautiful smile.